Updated: Feb 27, 2021
You might be asking yourself why you need to look into getting an MSP.
(Manage Service Provider)
Let us go through exactly what "MSP" is to give you more insight on what it can actually do for you.
Managed services is the practice of outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions in order to improve operations and cut expenses...
(Wow, that’s a mouthful)
So, after reading that wonderful google explanation are you able to see and understand just how valuable this can be to your business?
Yea me either...
First off, MSP's are used by the majority of all businesses and vary from small family owned businesses to even the largest corporations you can think of.
Now, even though all businesses benefit greatly from these services, it's important to remember not all companies are built the same.
So let us take a stroll down memory lane and see if we’ve ever experienced anything similar at our current/previous work place.
It's Monday morning and you're on your way to pick up your morning double mocha strawberry lemonade with 2 shots of added espresso and don't forget the skim milk...
(that's not a thing...I hope 0_o)
So before you can pay for your coffee and get that brew-tiful personality from your barista, who should have had the decaf when they came in (brew-tiful...no?..I'll stop) you get a panicked call from work informing you nothing is working and there's clients getting upset because you've had to inform them you're having technical issues and there's going to be a bit of a wait time.
What's the first step you'd take?
1. Tell whoever is on the other side of that phone to just go reset everything?
2. Call your IT tech support line so they can walk you through a few quick troubleshooting issues? (which can take anywhere from 10-45 minutes)
3. Jump the divider and leave the drive-thru before you get that caffeine kick you're now going to need?
That espresso just turned into a depresso (no?..... ok seriously, that was the last one)
Anyway, No matter what kind of business you're in, the reality is that time is money and with even a small server crash most businesses can come to a complete stand still.
There's no denying that technology plays an important role in our daily operations and as we continue to grow more dependent on modern technology, IT failures are starting to directly impact our ability to do business.
Here is where we (just look at that baby face)
(MSP'S) come in handy
In many cases, a fully managed IT approach can help prevent these kinds of system outages before most businesses are even aware there's a problem at all and the technical experts can quickly resolve it.
No one wants to be left on hold while the IT tech support tries something on their end or you get the dreaded "Have you tried to unplug everything and plug it back in?"
Remote monitoring and IT management keeps tabs on your infrastructure 24/7 to prevent problems from happening in the first place.
By monitoring hardware this way, we can detect if a hard drive is failing or if a server is having issues and replace them before they ever go down.
This can help keep your business from having down time during your daily work hours.
With that said, let's go back to remembering that not all companies are built the same and Here at MacanoTech we strive in giving you the best service that benefits your specific IT needs.